Store Policies

Shipping & Return

The following rates and times apply to packages shipped in the United States:

Domestic Services:

Cost:

Estimated Time of Arrival:

USPS Standard Domestic Shipping

$3.89

3-10 business days

USPS Priority Mail

$6.25

1-3 business days

FREE SHIPPING (orders over $99)

$0.00

3 - 10 business days  

International Services:

Cost:

 Estimated Time of Arrival:

USPS Standard International Shipping to Everywhere Else

$20

10-15 business days 

FREE SHIPPING (orders over $200)

$0.00

10-15 business days 

 

All times listed are estimates and are not guaranteed. If you have any special requests or delivery deadlines, please contact us and we will do our very best to accommodate!

Please note that certain pieces are made to order, which can result in extended delivery time. We will communicate with you as soon as possible regarding any potential shipping delays on your order.

International Orders all ship via USPS. Please note duties and taxes are not included in the total checkout. The customer is responsible for any and all customs/duties fees incurred. Check with your local postal or customs office for more information on the rules and fees that may apply to your country. All packages are the responsibility of the receiver once they pass through US customs clearance into your designated country.
 

Lost Packages:

In the event your package gets lost in transit, we will make every effort we can to assist you. However, we cannot be held responsible for packages once they have been confirmed as delivered. We strongly recommend selecting a delivery address that is safe and secure. 
 

Returns:

All of our items are made by hand and the majority are custom made to order. if you are not 100% happy with your order we are happy to discuss what we can do to improve your experience. For all return and refund issues please contact us directly at INFO@unmarkedindustries.com. Someone will be in touch with in 24hrs to help solve any issues! 

 
PLEASE NOTE: Sale, specialized and/or personalized orders cannot be returned and are final sale. All items purchased using a promotional code are non-refundable.

Returned items must be unused, unworn and in their original condition. Kindly include your packing list with your completed return form. In the case of a return, you will be credited in full, minus the cost of initial shipping. Please allow 4-7 days after receipt of merchandise for us to process your return. We reserve the right to refuse returns that do not meet the above criteria.

If you receive an item that is damaged, defective or incorrect, please contact us for a prepaid return label. Damaged goods due to buyer's negligence will not be accepted for refund. Please inspect your items upon arrival as claims must be made within 10 days of receipt. Please email Customer Service for any repairs and send back in a secure package with tracking. Repairs may be subject to a repair fee.
 

 

Cancellations:

Cancellations of standard orders must be done within 24 hours from time of order to avoid any additional fees or charges. If more than 24 hours have passed and you wish to cancel your order, please follow instructions for returns. Please note there are no returns, refunds or exchanges on special or custom orders.